Questions, answered

Send the itinerary through the quote form — addresses, dates and times, passenger count, an honest luggage count, and flight numbers if an airport is involved. Every trip is priced before you book, so the number you approve is the number you pay. Most quotes come back with a question or two attached, usually about luggage or margin.

Pickup address and time, destination, how many people, how many bags, and any hard deadline. If an airport is involved, the flight number matters more than the time, because it is what makes tracking possible. On an hourly day the middle of the itinerary does not need to be settled — that is what the block absorbs.

Request service as early as the itinerary allows and wait for written confirmation before treating it as booked. Sprinters, peak dates, early-morning trips, and multi-vehicle days generally need more lead time than a routine transfer.

No dispatch line is assigned to this brand, and we would rather say so than publish a number that forwards somewhere unrelated. Reservation requests run through the quote form and the email address below. A trip is not booked until you receive written confirmation.

Yes, and a large share of bookings work that way. Give us the passenger’s name and contact details along with the itinerary, and the chauffeur details go to them as well as to you. For assistants booking regularly, preferences sit on file so they do not need restating with every trip.

You get a confirmation that restates the itinerary as we understood it, which is worth reading — it is the point at which a misunderstanding about a time or a terminal is cheap to fix. Chauffeur details arrive before the pickup window rather than during it.

Cancellation terms are confirmed with your quote and vary by trip type, because a one-way transfer and a multi-vehicle wedding day carry different commitments. Tell dispatch as early as you can if plans change. A cancellation you did not cause — a cancelled flight, for instance — told to us promptly does not become a charge.

JFK, LaGuardia, and Newark transfers are available in both directions by advance confirmation. Private aviation transfers at Teterboro and Westchester County Airport can also be requested. Inter-airport transfers are quoted as their own trips and deserve real margin.

Arrivals are tracked from our side, so the staging time adjusts to your actual landing without a call from you. The quote does not change because an aircraft sat on a taxiway. This is the single most useful thing a car service does and it is invisible when it works.

A grace period after touchdown, with a longer allowance on international arrivals because clearance times are genuinely unpredictable — immigration and baggage can take twenty minutes or ninety depending on the hour. The specific figure is confirmed in your quote.

Curbside means the chauffeur stages in the designated area and you walk out, which is fastest for a domestic arrival with a carry-on. Meet-and-greet means the chauffeur comes inside with a name sign and takes the luggage — the right choice after an overnight international flight, with family in tow, or when receiving a client. Decide in advance rather than at the kerb.

You will have direct contact details before landing, and dispatch coordinates the meet point live if anything is unclear. You are not searching a terminal alone, and at all three New York airports the ground transportation procedure is periodically redrawn by construction, which is exactly why the chauffeur is briefed on your specific terminal.

It becomes a coordinated new trip from the new origin, quoted at the time, with dispatch handling the logistics rather than leaving you to solve it from an unfamiliar terminal at midnight. Diversions to Newark and Philadelphia are real events at all three New York airports in weather.

Rather than a generic rule, dispatch works backwards from your departure: time needed airside, terminal transit at your specific terminal, an honest drive time for that hour, and a margin sized to what happens if the drive goes badly. The pickup is confirmed the day before rather than assumed.

It depends on the flight, your address, and the hour. We can compare ground timing and flat quotes from your address to each of the three so the trade-off is visible in numbers. As a rule, a nonstop from a further airport beats a connection from a closer one, and an evening departure amplifies the value of the closest airport.

Executive sedans, premium SUVs, the Mercedes-Benz S-Class, and Sprinter vans. Dispatch matches the class to your passenger count, luggage, and the shape of the day — and recommends the cheaper class when the cheaper class fits.

Luggage decides it more often than passengers do. A sedan takes two people with a full-size case each, or three travelling light. An SUV handles four with full-size luggage. A Sprinter carries six or more with bags for everyone. Four passengers packed for a week do not fit a sedan whatever the seat count suggests.

No — same passengers, roughly the same luggage. What it adds is cabin isolation, rear-seat comfort, and presence at the kerb, which matters when an arrival is being received. If the trip needs space rather than an impression, the premium SUV is the right answer and it costs less per hour.

Yes, with advance notice — mention how many and roughly what ages when you request the quote, and the chauffeur arrives with them correctly fitted rather than installing them at the kerb. Two child seats effectively rule out a sedan, so this can change the recommended class.

Usually, with notice. Golf clubs, skis, instruments, a folded wheelchair, a pram, or boxes of materials each consume the space of a large suitcase or more, so they change the vehicle arithmetic. Name them at booking rather than at the kerb and the right vehicle arrives.

Tell us what is needed at booking. A passenger with limited mobility is usually much better served by the higher, wider door aperture of an SUV than by a sedan, and if assistance to and from a building door is required, that becomes part of the chauffeur’s brief rather than an imposition.