Terms of Service

These terms govern transportation services provided by Executive Car Service NYC.

Quotes and pricing

All trips are quoted by itinerary and confirmed before booking. Confirmed quotes are honored as agreed; material itinerary changes may be re-quoted with your approval.

Reservations

Reservations are confirmed by dispatch. Providing accurate pickup details, flight numbers, and contact information is the client's responsibility.

Waiting time and changes

Airport pickups include a reasonable post-landing grace period. Additional waiting, added stops, or extended hourly time may adjust the fare, always confirmed before being applied.

Cancellations

Cancellation terms are provided with your quote and vary by trip type and notice period. Contact dispatch as early as possible when plans change.

Conduct and safety

We reserve the right to decline service for unsafe, unlawful, or abusive conduct. Chauffeurs follow all traffic laws; client requests that conflict with safety or law cannot be accommodated.

Review the itinerary before confirmation

A quote request should identify each pickup and drop-off, the travel date, local pickup time, passenger count and luggage requirements. For airport arrivals, provide the airline and flight number, then review the meeting arrangement and waiting allowance in the quote. For a building pickup, confirm the entrance that will actually be used. A street address and a preferred entrance can refer to different sides of the same property.

Check the final confirmation against your request before relying on it. Preparing a draft through the email form does not submit that message or reserve a vehicle. Entering details in a quote tool does not replace the confirmation described above. If you have not received confirmation, contact reservations rather than assuming an assignment has been made.

Vehicle and duration requirements

Review passenger and luggage capacity together. State child-seat requirements, mobility aids and oversized equipment before confirming so the proposed vehicle can be assessed. The fleet page describes vehicle classes; the quote confirms the assignment and any specific requirements. A representative vehicle photograph does not guarantee a particular model or configuration.

Hourly hire has a three-hour minimum. Published sedan and SUV hourly rates are all-in. S-Class and Sprinter figures are starting rates; the booking form confirms the final price. Sedan and SUV point-to-point floors are $130 and $160, respectively; neither floor is a universal airport fare. See the rates page for the published card and compare it with the full written itinerary.

Changes before and during travel

For an added stop, revised pickup, longer hold or additional traveler, explain the change through the contact method supplied with your confirmation. Ask for the revised itinerary and any price adjustment before accepting the change. For a cancellation, use the terms accompanying your quote and communicate promptly; this page does not supply a universal cancellation deadline or fee.

Contact

Questions about these terms: info@executivecarservicenyc.com.